CSSi South Africa (Pty) Ltd owns and operates www.cssi.co.za. Throughout this document, "we", "us" and "our" refer to CSSi South Africa (Pty) Ltd, and "you", "the buyer" and "the customer" refer to anyone browsing the site or placing an order with us.

These Terms and Conditions govern your use of the website and any products or services ordered through it. They cover the full lifecycle of a purchase — how orders are placed and paid for, how returns and cancellations work, how warranty claims are handled, and which laws apply if a dispute arises.

For transparency, and so you know exactly who you're dealing with, here are our registered company details:

When you place an order, you're confirming that the information you've given us — name, delivery address, contact details — is accurate and complete. Accurate details help us get your order to you without delays, so please double-check them at checkout.

We reserve the right to decline or cancel any order at our discretion — for example, if stock runs out between browsing and checkout, if there's a suspected pricing error, or if we're unable to verify payment.

Prices shown on the site can change at any time without notice, but whatever price you were shown and confirmed at the moment you placed your order is the price that applies to that order.

Payments are handled by trusted third-party payment providers using the methods listed at checkout. We don't store your full card details ourselves.

We want you to be happy with what you buy, so here's exactly how returns work, split into the two situations you're likely to be in.

1. Email us first. Contact sales@cssi.co.za to register your return before sending anything back — this lets us open a return reference and confirm we're expecting the parcel.
2. Wait for instructions. We'll reply with exactly where and how to send the item, so it doesn't go missing or get delayed in transit.
3. Pack it carefully. Original packaging, all accessories, and the item in unused condition — anything less can mean the return is rejected.
4. We inspect on arrival. Once received, we check the item and confirm the next step with you by email.

If you want to cancel a purchase, we need your cancellation in writing, and it has to be signed by whoever made the original purchase — this protects you as much as it protects us, by making sure only the actual buyer can cancel an order.

Custom or made-to-specification orders — a good example being a custom-built PC configured to your exact parts list — are treated differently. Because components may already be sourced or assembled specifically for you, cancelling one of these orders can incur cancellation charges to cover the work and stock already committed.

Once your return arrives, we inspect it and let you know by email whether the refund has been approved. If it has, we'll ask you for your full banking details so we can pay the refund directly into your account.

From there, please allow up to 10 working days for your bank or card provider to actually reflect the funds — this part is outside of our control and depends on your bank's own processing times.

Please inspect your order as soon as it arrives. If something is defective, damaged, or simply the wrong item, contact us right away so we can look into it and put it right.

Every product we sell comes with a 1-year limited warranty from the date of purchase, unless you've chosen to add an extended warranty at checkout. To make a claim, email sales@cssi.co.za with your order number and a clear description of the problem.

We'll assess the claim and, once approved, repair, replace, or refund the product — whichever is possible given product and part availability at the time.

Beyond the warranty terms above, CSSi South Africa (Pty) Ltd isn't responsible for damages or losses arising from using our products. Any questions about returns or warranty are welcome — just reach out to our customer service team.

Every piece of content on our website — text, product photography, graphics, and layout — is protected by copyright and other intellectual property rights belonging to us or our licensors. You're welcome to browse and share links to it, but reproducing, copying, or distributing it elsewhere requires our express written permission first.

How we collect, use, store, and protect your personal information — from checkout details to marketing preferences — is set out in full in our separate Privacy Policy. We'd recommend giving it a read alongside these terms.

To the extent permitted by law, we are not liable for any direct, indirect, incidental, or consequential damages arising from your use of this website or our products, beyond the remedies already described in the Returns, Refunds, and Warranty sections above.

These Terms and Conditions are governed by the laws of South Africa. Should a dispute arise that we can't resolve directly with you, it will be handled by the appropriate courts of Gauteng, South Africa.

We may update these Terms and Conditions from time to time — for example, as our policies, products, or the law evolves. Any changes take effect as soon as they're posted on this page, so it's worth checking back here periodically to stay up to date.